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Showing posts from January, 2026

Why are payment kiosks better than coin-operated systems?

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 Anyone who’s ever fished around for loose change in a dimly lit laundry knows the frustration. Coins jam. Machines swallow money. And customers walk out annoyed before the wash even starts. The short answer to why payment kiosks beat coin-operated systems is simple: they remove friction, increase spend, and give operators real control . But the real story sits in the everyday behaviour of customers—and the quiet economics behind the scenes. Why are laundromat owners moving away from coins? Coins feel familiar, but familiarity isn’t the same as effectiveness. Over the past decade, laundromat owners across Australia have been phasing out coin-based systems for centralised payment kiosks—and not because it’s trendy. It’s because coins create friction at every stage. Anyone who’s run a store for more than a few years will tell you the same things keep happening: Coin jams that shut machines down mid-cycle Staff time wasted emptying, counting, and reconciling cash Shrinkage that never ...

How many machines do you need for a profitable laundromat?

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 If you want the short answer up front: most profitable self-service laundromats land somewhere between 20 and 40 machines . Fewer than that, and you’re often capped by peak-time demand. Many more, and you risk paying for steel that sits idle. The real trick isn’t the exact number, though. It’s how well those machines are matched to your space, your customers, and how people actually behave when they’re standing there with a basket of washing and five minutes of patience left. Anyone who’s ever waited for a washer on a Sunday afternoon knows this feeling. You walk in, scan the room, and every machine is humming away. Half the people leave. The other half hover. That moment is where profit is either made or lost. How many machines does a profitable laundromat usually need? In practical terms, most profitable Australian laundromats operate with: 12–25 washers 12–20 dryers That tends to sit comfortably in a 90–150 square metre shop. It’s also the range where utilisation stays high wit...

Card payment systems for laundromats

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 card payment systems are now the default expectation in modern laundromats. They lift revenue, reduce downtime, and quietly change customer behaviour in your favour. Why are laundromats moving away from coins? Coins feel simple until you run the numbers. Anyone who’s emptied jammed coin boxes on a Sunday night knows the pain. Lost revenue, machine downtime, angry customers, and the never-ending float problem. Behaviourally, coins also create loss aversion . If a customer doesn’t have the right change, they don’t “solve the problem” — they leave. Card payments flip that psychology. When payment is easy, people default to action. That’s basic behavioural science. Reduce friction and usage goes up. From operators I’ve worked with over the last decade, the pattern is consistent: Fewer abandoned loads Higher machine utilisation Less staff time spent on cash handling Better customer reviews mentioning “easy to use” That last point matters more than it sounds. Social proof drives foot tr...

Can you explain the differences between Windows kiosk mode and Android kiosk mode for public displays or retail setups?

 Public-facing screens in retail stores, transportation hubs, healthcare facilities, and other shared environments are often configured in kiosk mode . This setup limits how users can interact with a device, ensuring that only approved content or applications are accessible. Two commonly used platforms for this purpose are Windows and Android. While both support kiosk-style deployments, they differ in structure, management, and typical use cases. Platform foundations and typical environments Windows kiosk mode is built on the desktop operating system developed by Microsoft . It is commonly deployed on PCs, industrial terminals, and all-in-one touchscreen devices. These systems are often used where higher processing power, legacy software compatibility, or peripheral support (such as printers or scanners) is required. Android kiosk mode, by contrast, runs on the mobile operating system maintained by Google . Android kiosks are frequently found on tablets, compact touchscreens, and c...

How can a workforce kiosk improve employee check-in and time tracking at my store

 Managing employee check-in and time tracking can be a recurring operational challenge for retail stores. When staff schedules vary, shifts overlap, or teams are spread across departments, keeping accurate attendance records often depends on manual processes that are time-consuming and prone to error. A workforce kiosk is one tool some stores use to centralize and standardize how employees clock in, clock out, and record their work hours. A workforce kiosk typically refers to a shared, on-site device—often a touchscreen terminal—placed in a staff-accessible area. Employees interact with it at the beginning and end of their shifts, and sometimes during breaks, to register their working time. Unlike individual mobile apps or paper sign-in sheets, a kiosk provides a single, consistent method for time entry that is visible and accessible to all staff. Centralized check-in process One of the main ways a workforce kiosk can improve employee check-in is by centralizing the process. Instea...

What features should I look for in a workforce kiosk app for a medium-sized company

 When a medium-sized company considers adopting a workforce kiosk app, the decision is usually driven by practical needs rather than experimentation. These systems are often installed in shared spaces—such as break rooms, entrances, or production floors—to give employees access to essential workplace functions without requiring individual computers or personal devices. Choosing an appropriate app involves understanding which features support daily operations while remaining manageable to deploy and maintain. A workforce kiosk app typically serves as a centralized access point. Employees might use it to clock in and out, review schedules, submit requests, or access internal announcements. Because the audience includes workers with different levels of technical familiarity, usability and clarity tend to matter as much as raw functionality. Ease of use and interface clarity One of the first features to evaluate is how intuitive the interface is. A kiosk is often used quickly and somet...

How do I choose a durable, high-traffic touch screen kiosk for a store or mall?

 Choosing a durable, high-traffic touch screen kiosk for a store or mall involves more than selecting a screen size or software package. These systems are exposed to frequent use, varied environmental conditions, and a wide range of user behaviors. A kiosk that works well in a controlled office setting may not hold up in a public retail environment over months or years. Understanding what makes a kiosk suitable for sustained public use can help reduce maintenance issues and unexpected replacements. One of the first considerations is the physical construction of the kiosk. Public-facing kiosks should use robust materials such as steel or reinforced aluminum rather than lightweight plastics. The enclosure needs to resist impacts, vibration, and accidental misuse, including leaning, bumping, or repeated force on the screen. Seams, mounting points, and access panels should be minimal and securely fastened, reducing weak points that could loosen over time. The touch screen itself is ano...

Can you compare touchless versus touch kiosks and outline the pros and cons for each?

 Self-service kiosks are used in many public and semi-public environments to handle tasks such as payments, check-ins, ticketing, and account management. As these systems have evolved, two broad interaction models have emerged: traditional touch-based kiosks and touchless kiosks that rely on alternative input methods. Each approach is shaped by different technical, environmental, and user experience considerations. Comparing them helps clarify where each model may be more appropriate. Touch kiosks are built around direct physical interaction with a screen or keypad. Touchless kiosks, by contrast, aim to reduce or eliminate physical contact, often using technologies such as proximity sensors, gesture recognition, mobile device integration, or voice commands. While both serve similar functional purposes, their strengths and limitations differ in practical ways. Touch kiosks Touch kiosks rely on users physically pressing icons, buttons, or keys on a screen or control surface. This mod...

What are some everyday examples of kiosks, definitions, and how they differ from related tech like digital signage or vending machines?

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 Kiosks are a familiar part of daily life, though they are not always recognized as a distinct category of technology. They appear in transportation hubs, retail stores, healthcare settings, and many other public or semi-public spaces. While the term is often used loosely, kiosks have specific characteristics that distinguish them from related technologies such as digital signage and vending machines. Understanding these differences can clarify how kiosks are used and why they are designed the way they are. What is a kiosk? In a general sense, a kiosk is a self-contained, user-facing system that allows people to complete a limited set of tasks without direct assistance from staff. Most modern kiosks combine hardware (such as a screen, enclosure, and input devices) with software designed for a narrow purpose. They are typically installed in fixed locations and intended for repeated use by many different people. Kiosks usually involve some level of interaction. This can include touch...