Why are payment kiosks better than coin-operated systems?
Anyone who’s ever fished around for loose change in a dimly lit laundry knows the frustration. Coins jam. Machines swallow money. And customers walk out annoyed before the wash even starts. The short answer to why payment kiosks beat coin-operated systems is simple: they remove friction, increase spend, and give operators real control . But the real story sits in the everyday behaviour of customers—and the quiet economics behind the scenes. Why are laundromat owners moving away from coins? Coins feel familiar, but familiarity isn’t the same as effectiveness. Over the past decade, laundromat owners across Australia have been phasing out coin-based systems for centralised payment kiosks—and not because it’s trendy. It’s because coins create friction at every stage. Anyone who’s run a store for more than a few years will tell you the same things keep happening: Coin jams that shut machines down mid-cycle Staff time wasted emptying, counting, and reconciling cash Shrinkage that never ...